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Perfex CRM
Proprietary Modules

Hire Timeticket

v1.0.6 Join to Suggest
13 Sales
Available in the plans: Premium M Plus M Pro M Premium Plus Pro Pro
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Hire Timeticket
Available in Some Plans

Records and controls the response time in tickets, with automatic timers, cost calculation, and priority alerts

Hire TimeTicket - Ticket Time Control Module (SLA)

This module adds advanced functionalities to record and control the response time in support tickets, with automatic timers, cost calculation, and priority alerts.

## Features

- Records the response time for each reply in tickets

- Displays timers for real-time time control

- Starts and stops timers automatically (configurable)

- Calculates costs based on configurable hourly rate

- Displays confirmation alerts for high, medium, and low priority tickets

- Displays alerts when tickets are closed

- Allows manual time entry or use of automatic timers

- Displays a summary of response times on the ticket page

- Calculates total and average response time for each ticket

 

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13 Sales

Last Update:

23/10/2025

Published:

04/04/2025

Version:

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Category:

Versão Requerida:

3.2.1 ou superior

Ioncube Necessário:

Sim

Tags:

perfex, perfex crm, sla, suporte, ticket de suporte, tomticket, sla suporte, tempo suporte, suporte avançado no perfex,
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