Records and controls the response time in tickets, with automatic timers, cost calculation, and priority alerts
Hire TimeTicket - Ticket Time Control Module (SLA)
This module adds advanced functionalities to record and control the response time in support tickets, with automatic timers, cost calculation, and priority alerts.
## Features
- Records the response time for each reply in tickets
- Displays timers for real-time time control
- Starts and stops timers automatically (configurable)
- Calculates costs based on configurable hourly rate
- Displays confirmation alerts for high, medium, and low priority tickets
- Displays alerts when tickets are closed
- Allows manual time entry or use of automatic timers
- Displays a summary of response times on the ticket page
- Calculates total and average response time for each ticket
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Last Update:
23/10/2025
Published:
04/04/2025
Version:
Category:
Versão Requerida:
3.2.1 ou superiorIoncube Necessário:
Sim
